FAQ Page
HOW DO I MAKE AN APPOINTMENT?
Main Street Cosmetic & Skin runs an appointment system for your convenience, but we do keep times aside to fit in problems requiring urgent attention. You can make an appointment by telephoning reception on 03 9739 3830. Please inform our receptionists of any unusual time constraints or if you require a longer appointment.
We try to minimise waiting times, but delays are sometimes unavoidable – this is because some consultations take longer than expected and emergencies do arise. If you wish you can phone the clinic prior to your consultation to check on waiting times.
HOW CAN I CONTACT MY DOCTOR?
Your doctor will take phone calls relating to your healthcare in a timely manner. However, remember that these calls will often occur when your doctor is in a consultation with another patient. Please phone us if your matter is urgent and understand that these calls may only be brief at times. If the doctor is unable to take the call, be assured they will call you back as soon as possible.
SELF CHECK IN KIOSK
When you arrive at Main Street Cosmetic & Skin, you can now check-in using our iPad kiosk. If you need any assistance – please head to reception.
WHAT IF I NEED A PRESCRIPTION?
Prescriptions for regular medications MAY be obtained without consultation if your doctor deems it appropriate. However, for antibiotics, contraceptives, sedatives and painkillers a consultation is required. Please do not take offence if a prescription is refused without an appointment, it is Main Street Cosmetic & Skin policy that limited medications be provided without a thorough medical check.
WHAT DO I DO AFTER HOURS?
Main Street Cosmetic & Skin is open
Monday: 9am-5pm
Tuesday: 9am-6pm
Wednesday: 9am-5pm
Thursday: 9am-5pm
Friday: 9am-5pm
Saturday & Sunday: CLOSED
Public Holidays: CLOSED
In the event you need medical advice when the clinic is closed, Call Nurse on Call 1300 60 60 24 for the cost of a local call from anywhere in Victoria for health advice 24 hours a day, 7 days a week.
REMEMBER – in an EMERGENCY you should call ‘000’ to get an Ambulance OR go to the nearest Emergency Department at a Hospital.
GIFT VOUCHER TERMS & CONDITIONS
Main Street Cosmetic & Skin Gift Voucher Terms and Conditions
Voucher Usage: This gift voucher can only be used for cosmetic services at Main Street Cosmetic & Skin. It cannot be applied to medical or skin cancer-related appointments or treatments.
Non-Transferable: The voucher is issued to the recipient and is non-transferable. It cannot be redeemed for cash or transferred to another person.
Partial Redemptions: If the total amount of the voucher is not used in one appointment, the remaining balance will be carried over for future use.
Booking Requirement: Appointments using the gift voucher must be booked in advance. Please notify us of your intention to use a voucher when scheduling your appointment.
Cancellation Policy: Appointments made with a gift voucher are subject to our cancellation policy. If you need to cancel or reschedule, please do so at least 24 hours in advance. Late cancellations or no-shows may result in the voucher being voided.
Lost or Stolen Vouchers: Main Street Cosmetic & Skin is not responsible for lost, stolen, or damaged vouchers. Lost vouchers cannot be replaced.
No Cash Refund: No refunds or cash exchanges will be provided for services paid for using a gift voucher.
Subject to Availability: All services are subject to availability. Some services may have restrictions or limited availability, and additional charges may apply for upgraded services.
Non-Refundable: All gift vouchers are final sale and non-refundable once purchased.
BILLING & FEES
We are a private billing clinic, and payment in full is required on the day of your appointment. We accept EFTPOS, credit card, and cash.
Please Note:
- We do not routinely bulk-bill.
- Each doctor operates independently and may set their own fees. These may differ slightly from the fee table shown below and at reception.
- If you hold a valid Medicare card, you’ll receive a rebate directly from Medicare after payment. Our team can help process this for you at reception.
Bulk-Billing
The following groups may be eligible for bulk-billing (no out-of-pocket cost) at the treating doctor’s discretion:
- Children under 16 years
- Health Care Card holders
- Pension Card holders
- Commonwealth Seniors Health Card holders
- DVA Gold Card holders
- Aboriginal and Torres Strait Islander patients
General Consultations
The table below outlines the typical fees for general consultations.
Please note: the “Total Fee” is what you pay on the day. Medicare will reimburse you the rebate portion.
FEE STRUCTURE
CONSULT FEE + MEDICARE REBATE = TOTAL FEE PAYABLE ON DAY
| CONSULTATION LENGTH | CONSULT FEE + | MEDICARE REBATE = | TOTAL FEE PAYABLE ON DAY |
| Standard (item 23) | $39.88 | $42.85 | $82.73 |
| Long (item 36) | $53.95 | $82.90 | $136.85 |
| Extended (item 44) | $69.51 | $122.15 | $191.66 |
New Patients
All new patients will be charged privately for their first appointment regardless of bulk-billing eligibility as per practice policy.
Phone Consultations
FEE STRUCTURE
A private fee for all telephone consultations is effective from Tuesday 1st November 2022 onwards.
We have kept the fee as low as possible and patients will be required to pay for their consultation, in full, on the day of their appointment. Your Medicare rebate will be processed during payment and will be back in your account within 24 hours.
How does this work?
All phone consultations must be booked online via HotDoc from Tuesday 1st November 2022 onwards.
Upon booking your appointment, HotDoc will request your card details and store via secure payment method Pin Payments (see https://pinpayments.com/privacy for Pin Payments privacy policy) so that this can be used for payment of your consultation fee after your appointment. There will be no charges made to your card until after your appointment is completed.
After your appointment, reception will charge your card using the stored card details and process your Medicare rebate (if eligible) immediately. Medicare will then rebate all eligible Medicare cardholders within 24 hours.
FEES
$82.73 payable on the day of consultation
($39.88 private fee + $42.85 Medicare rebate)
CANCELLATION & DEPOSIT POLICY
Please understand that appointment times are limited. If you must cancel your appointment, we respectfully request 24 hours notice. Missed appointments, or appointments cancelled without 24 hours notice, will incur a fee of $50.
Long appointments and cosmetic appointments require a $50 deposit paid upon booking. You will be contacted by reception prior to your appointment. This deposit will be deducted from the total fee payable on the day.
Skin check appointments require a $50 deposit paid upon booking. You will be contacted by reception prior to your appointment. This deposit will be deducted from the total fee payable on the day.
PRIVACY & CONFIDENTIALITY
Your medical record is a confidential document and we value your privacy. It is the policy of this practice to maintain the security of personal health information at all times to ensure information is only available to authorised staff members. The practice complies with the Health Records Act (Victoria 2001), the Privacy Act (Commonwealth 1988) and the Health Services (Conciliation and Review) Act 1995.
This medical clinic has visiting medical students and or new Doctors to the clinic on occasion. They will sit in on consultations for educational and training purposes. Patients will be advised when this occurs and be given the choice as to whether the student will be allowed to observe and/or have access to their health records.