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  /  FAQ Page

1. How do I make an appointment?

Main Street Cosmetic & Skin runs an appointment system for your convenience, but we do keep times aside to fit in problems requiring urgent attention. You can make an appointment by telephoning reception on 03 9739 3830. Please inform our receptionists of any unusual time constraints or if you require a longer appointment.

We try to minimise waiting times, but delays are sometimes unavoidable – this is because some consultations take longer than expected and emergencies do arise. If you wish you can phone the clinic prior to your consultation to check on waiting times. Appointments are made at 10-minute intervals and standard consultations run for 10 to 15 minutes. If you think you will require a longer consultation please arrange this at the time you make your appointment.

2. How can I contact my doctor?

Your doctor will take phone calls relating to your healthcare in a timely manner. However, remember that these calls will often occur when your doctor is in a consultation with another patient. Please phone us if your matter is urgent and understand that these calls may only be brief at times. And if the doctor is unable to take the call, be assured they will call you back as soon as possible.

3. What if I need a prescription?

Prescriptions for regular medications MAY be obtained without consultation if your doctor deems it appropriate. However, for antibiotics, contraceptives, sedatives and painkillers a consultation is required. Please do not take offence if a prescription is refused without an appointment, it is Main Street Cosmetic & Skin policy that limited medications be provided without a thorough medical check.

4. What do I do after hours?

Main Street Cosmetic & Skin is open

Monday to Friday: 9am to 8pm

Sat: 9am to 3pm

Sundays and Public Holidays: CLOSED

In the event you need medical advice when the clinic is closed, Call Nurse on Call 1300 60 60 24 for the cost of a local call from anywhere in Victoria for health advice 24 hours a day, 7 days a week.

REMEMBER – in an EMERGENCY you should call ‘000’ to get an Ambulance OR go to the nearest Emergency Department at a Hospital.

Privacy & Confidentiality

Your medical record is a confidential document and we value your privacy. It is the policy of this practice to maintain the security of personal health information at all times to ensure information is only available to authorised staff members. The practice complies with the Health Records Act (Victoria 2001), the Privacy Act (Commonwealth 1988) and the Health Services (Conciliation and Review) Act 1995.

This medical clinic has visiting medical students and or new Doctors to the clinic on occasion. They will sit in on consultations for educational and training purposes. Patients will be advised when this occurs and be given the choice as to whether the student will be allowed to observe and/or have access to their health records.

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